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A Note to Customer Support

If the ongoing demand for customer service and tech support exceeds your ability to respond promptly and efficiently, your business and pricing model is flawed.

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User Experience Is Everything

Good business and world-class capabilities are about making it possible for people to do the things they want to do in a simple and straightforward way.

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Tackling the High Cost of Unused Software

Many organizations are purchasing software that goes unused, so CIOs must do a much better job of deploying asset management and software tracking systems.

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Delivering on the Social Promise

As a growing number of CIOs have discovered—sometimes the hard way—communication and collaboration don't just happen, even with the best tools and technologies.

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Getting Past the Metrics Disconnect

One thing is absolutely clear: CIOs and other enterprise leaders must rethink, remap and rewire metrics in order to better reflect today's digital technology.

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Trolling for Trolls

Savvy business leaders use legitimate feedback to shape their products and services. They also take steps to address the problem of fake reviews from trolls.

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Avoiding the Social Noise

It's easy to get caught up in social media, but there are reasons to question the veracity of its data and ponder whether it's delivering valid, useful results.

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Get Your Head in the Clouds

CIOs need to embrace cloud-based applications and infrastructure in order for their organization to be digitally competitive, but a lack of budget and security concerns is hampering their digital initiatives.

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The Sorry State of Cybersecurity

Globally, nearly 120,000 security incidents occur each day. However, information security budgets have shrunk for the fifth straight year—and most enterprises lack a cross-organizational team to deal with security issues.

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Big Data = Big Challenges

To gain the most of big data analytics, CIOs must take the lead in building a big data framework focused on agility, flexibility and rapid decision-making.

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