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The Future of Customer Support

The next generation of customer service will be proactive, integrated and omnipresent, according to PwC. Are you ready?

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A Key to Innovation

To take innovation to a new level, you need to harness information technology in a way that actually simplifies things and produces real-world results for real people.

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Every Organization Needs a Data Analytics Champion

For analytics to gain widespread acceptance and usage across an organization, an analytics champion can play an important role.

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In Pursuit of Digital Talent

CIOs need to tap into the expertise of employees and independent contractors and ensure these people are connected to each other so their organization becomes an incubator for digital thinking.

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Missing in Action: BYOD Security

Despite the prevalence of BYOD in the enterprise, many organizations act as if mobile device security is optional. Ditto for employee security training.

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Dell CIO: Don't Ask Employees What They Want

Dell CIO Adriana Karaboutis doesn't ask employees what they want, but instead has her IT team observe them at work and find new ways to improve how they do their job.

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Location, Location, Location

When considering new IT tools and systems, CIO need to keep in mind that geolocation data will become play increasingly important business role in the near future.

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Banish the Tech Talk!

In order to achieve the results your IT department is capable of, you need to talk about highly technical concepts and issues in terms that your colleagues can actually understand.

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Welcome to the Zero Marginal Cost Society

In a zero marginal cost society, the collaborative commons will bypass the conventional marketplace, and society will shift from an exchange-oriented economy to a shared one.

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Never Walk Past a Mistake

Making an on-the-spot correction, whether it takes two minutes or less, is always a superb idea. Not only does it demonstrate an attention to detail, but it reinforces standards within an organization.

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