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5 IT Roles That Drive Cost Reduction

By CIOinsight on 2009-03-18


Five key roles are critical to achieving a lean IT organization, according to a new report from Forrester Research's “Redesign IT Roles To Drive IT Cost Reduction.”

These roles offer organizations a better ability to analyze possible reductions in cost of labor, services and capital expenditures, as well as improvement in business process efficiency. Here’s a recap of what Marc Cecere, Forrester analyst and lead author of the report, had to say about these roles.


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Architecture roles can have a high impact by helping track policies and standards compliance, identifying policies for consolidation, and laying out an overall technology direction that will reduce costs long-term.What it takes to get the job doneOperationally credible architects, the authority to make decisions and projects that encourage compliance.

Planners offer the means to create solid methods for establishing up and managing investment priorities. Teamed with relationship management, employees with planning roles can stretch dollars.What it takes to get the job doneA project management process that initiates everything through planning employees, education of business leaders on decisions regarding IT, established methodology to prioritize IT by business demands.

Effective vendor management staff let the organization look for the best sources and keep a tight reign on current vendors—strategic or non-strategic—to make sure IT always strikes the best deal.What it takes to get the job doneStrong negotiation skills, effective communication with architecture employees, strong consequences for ignoring vendor management policies.

IT relationship managers work with business leaders to keep IT on track with business priorities. They inform business leaders of IT costs associated with their decisions and IT leaders about the business consequences of their actions.What it takes to get the job done:Employees with business process knowledge, involvement from senior-level business leaders

Demand Management helps the organization maintain the level of internal and outsourced staff to get the job done. Tracking current and future demand and supply of people ensures appropriate resources without wasting payroll.What it takes to get the job doneThe right tools to predict future supply and demand, constant communication with vendor management employees to coordinate sourcing.What it takes to get the job done:Employees with business process knowledge, involvement from senior-level business leaders

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