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Best Techniques to Manage IT Costs - 'Establishing External Service-Level Agreements'
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Seventeen percent saw substantial savings. Thirty-nine percent realized minimal savings while 25 percent have no plans to establish these pacts. Nineteen percent planned establishing these agreements soon.

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Best Techniques to Manage IT Costs 'Negotiating Better Prices from Vendors' 'Standardizing Technologies and Vendors' 'Group Buying with Other Companies' 'Consolidating Space/Facilities' 'Managing Upgrade Cycles' 'Improving Internal Spending Decision-Making Process' 'Using ITIL' 'Establishing External Service-Level Agreements' 'Providing Cost Management Incentives for Managers' 'Using Internal Chargebacks' 'Training Managers in Cost Management' 'Establishing External Service-Level Agreements' 'The Survey'


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