Best Techniques to Manage IT Costs - 'Establishing External Service-Level Agreements'

By Allan Alter  |  Posted 09-12-2007
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Seventeen percent reported that external agreements produced large savings. Another 39 percent contended savings were minimal, with 52 percent of large companies seeing nominal savings.
Best Techniques to Manage IT Costs - 'Establishing External Service-Level Agreements'
 
 
Executive Editor

Allan Alter has been a specialist on information technology management, strategy and leadership for many years. Most recently, he was editor-in-chief and the director of new content development for the MIT Sloan Management Review. He has been a columnist and department editor at Computerworld, where he won three awards from the American Society of Business Press Editors. Previously he was a special projects editor, senior editor and senior writer for CIO magazine. Earlier, Alter was an associate editor for Mass High Tech. He has edited two books: The Squandered Computer: Evaluating the Business Alignment of Business Technologies and Redesigning the Firm.

 
 
 

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