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Business Intelligence Solutions Cause IT Headaches

By Jennifer Lawinski on 2011-05-23


If you’re not satisfied with your business intelligence platform and how your company is using it, you’re not alone, according to a new survey from web-based business intelligence software maker LogiXML. The survey finds that while many companies are planning on increasing their BI software spending over the next year, most aren’t happy with what they’ve got. And blame for failed BI implementations, underperformance and the system’s inability to meet the users’ needs falls on the shoulders of IT departments. “The findings we’ve compiled suggest that the overall need for BI continues to grow, but that companies are bogged down by traditional BI approaches that contain complex and costly platforms and data manipulation or tool sets with long development cycles—all of which require significant IT involvement,” said Brett Jackson, CEO, LogiXML. The survey polled 575 business and IT professionals between March 29 and April 8, 2011 about their experiences with, and plans to implement, business intelligence software solutions. Here are 10 key findings.

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95% of companies surveyed use between one and four BI products.

Criteria for Choosing BI Solutions (percent respondents):Functionality (27% )Cost (27%)Agility (23%)

Why respondents don’t deploy BI solutions:27% say it's cost prohibitive26% say they don’t have the staff resources22% say they don’t have buy-in from management16% say it’s too technically challenging

Mobile BI use:Only 8% of respondents use mobile BI solutions.

Reasons why respondents don’t use mobile BI:30% say users don’t need it27% say they don’t have in-house tech expertise11% say senior management won’t buy-in10% say it’s too expensive

Who uses BI? (percent respondents)Operations (25%)Executives (20%)IT (18%)Finance (15%)

What about the Web? 85% of respondents rank having a web-based BI deployment as "important" or "very important."

Spending on the rise45% of respondents say they will spend more on BI in 2011 than in 201033% say they will spend the same

Timeline of BI implementation45% of respondents say their BI deployment took “months”15% say it took more than a year18% say it took “too long to remember”

Biggest problems with BI (percent respondents):The solutions have limited capabilities (26%)Lengthy and difficult development cycles (24.5%)It can’t connect to company data easily (24.5%)Solutions don’t adapt to new requirements (17%)Solutions don’t work with legacy technologies (8%)

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