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IT Careers: 13 Most Important IT Roles

By Tony Kontzer on 2010-04-13


The age of IT specialization is dead, replaced by an emphasis on skills that can translate across the enterprise. That’s one of the chief findings of a recent Forrester Research survey in which 128 IT decision makers were asked about their changing staffing needs.

-According to Forrester, this shift can be traced to a number of emerging trends:

-Maturing technologies such as software-as-a-service and business intelligence are changing IT skills requirements;

-The growing array of outsourcing options have altered in-house staffing priorities, with more specialized skills increasingly likely to be outsourced; and

The continued search for cost-reduction opportunities has changed how IT decisions are made.

With those trends in mind, here’s a countdown of 13 common IT roles, based on the percentage of IT executives who believe each role is growing in importance.


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No. 13Human Resources (within IT)20%HR for IT is an increasingly unnecessary luxury in an increasingly self-service environment.

No. 12 IT Research 30%Research, shmeesearch. That’s what consultants are for.

No. 11Asset management 34%Like other spin-offs from more general business roles, this is another specialized function better outsourced.

No. 10Portfolio management50%This is a growing area driven by the desire to demystify the measurement of the impact of IT investments.

No. 8 (tie)Business continuity and IT financial management (tie)55%With companies paranoid about their systems surviving natural and man-made disasters, and cost-effective IT spending more important than ever, it’s no wonder these roles are on the rise.

No. 7Client relationship management56%We’re in the age of customer service, and anyone who’s mastered the art of managing CRM environments is worth their weight in gold.

No. 6Service management60%That whole thing about the customer applies here to, as managing IT from the customer’s perspective has become de rigueur.

No. 5 Security62%With the onslaught of breaches and identity theft that constantly filters through the headlines, not to mention the growing mandates for better access controls, is there really an explanation needed here?

No. 4 Project management65%What business doesn’t need people who can manage multiple personalities, master numerous business processes, understand different aspects of the business, and make sure things get done?

No. 2 (tie)Architecture and IT strategy/planning (tie)66%As IT has evolved into an increasingly important part of the business, both of these roles have become critical in ensuring that every department has the infrastructure and tools that it needs.

No. 1Business analysis 70%Talk about holding all the cards: Not only do these IT pros know the business, they also have their fingers on all the insight. As the saying goes, knowledge is power.

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