Case Study: Humana Tackles Compliance Early and Often - ' IT' (
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IT's Role in Compliance
Like most companies, IT is central to Humana's compliance program. For matters such as electronic-data interchange and information security, the impact is obvious. And it's a strong support leg on the privacy side of Humana—both Chief Privacy Official Theiss and Director of IT Security Moore say they have effectively been joined at the hip since 2001. "I really engaged IT security on that piece early on," says Theiss. "We felt IT security went hand-in-hand with privacy."
Theiss wasn't the only one getting closely engaged with IT. Says Laura Kelley, Humana's corporate director of regulatory compliance: "I talk several times a day with the IT folks. In fact, I literally will have two or three meetings with them today. And I have staff all over the country that meet with IT." The meetings might cover anything from how to handle electronic signatures to new state regulations for online policy documents.
Kelley and Goodman have the same goal in mind: to use technology to make operations run more efficiently, without running afoul of regulators. So Goodman might come to her and suggest using e-mail to respond to customer complaints, and her department will research which states allow that. Interactive voice-response systems are also high on Humana's priority list, but bring with them privacy concerns that Humana must thoroughly investigate.
Story Guide:
Humana Tackles Compliance Early and Often
Compliance Inc.
New Security Director
IT's Role in Compliance
Good Corporate Hygiene
The Culture of Compliance
From Regulated To Heavily Regulated
Sidebar: The Cost of Compliance
Next page: Good Corporate Hygiene
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