- What Frontier Airlines learned during a big IT project.
- 1) Ask.
Compile a comprehensive list of all IT needs and wants across the organization.
- 2) Collaborate.
Bring business sponsors into the process to get the full context of immediate needs.
- 3) Prioritize.
Work with business to get a grip on all organizational and executive-sponsored initiatives, then weight and rank them.
- 4) Plan.
Create a view into the future on priorities and resource availability.
- 5) Track.
Know what every person on the IT team is working on at all times.
- 6) Share.
Provide real-time reports so business knows what to expect.
- 7) Be flexible.
Be able and willing to reprioritize work in the face of changing business needs.
- 8) Execute.
Focus on delivery, quality and fast execution.
- 9) Be transparent.
Have the statistics and metrics required to demonstrate resource utilization.
- 10) Focus on results.
Reduce the talking time and meeting time and instead put the time into getting results.
IT Management 
