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IT Management Slideshow:
10 Ways to Build Lean, Agile Teams

By Dennis McCafferty on 2012-01-27


You know that doing more with less has become par for the course as you rn your IT organization. And with increasing pressure from your C-Suite colleagues to help drive the business forward, you sometimes feel like your hands are tied. The book “Lean but Agile: Rethink Workforce Planning and Gain a True Competitive Edge” (Amacom/available now), can show you how -- with some careful planning and execution -- it is possible to create a lean, agile workforce that can meet your goals. According to authors William J. Rothwell, James Graber and Neil McCormick, maximizing personnel efficiencies doesn’t require you to get tough and single out employees. That leads to burnout and demoralized teams. Instead, CIOs and IT managers need to figure out what work needs to get done and hire employees with the skillsets that can get the job done. Rothwell is a professor of workplace learning and performance at Penn State. Graber is an organizational psychologist and managing director of Business Decisions Inc., a talent management and performance software company. McCormick is senior vice president for Talent2, an HR advisory and recruitment business. For more about the book, click here. Here are 10 highlights.

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Define success early.


Create measurable standards to meet customer and stakeholder expectations: work output achieved, market share gained, etc.

Ask for specifics.


What people have done will always trump what they say they can do.

Look for “segmented competencies.”


Candidates typically need 3 to 6 distinct competencies for an assignment, and 15 to 30 for a full-time job with multiple assignments.

Consider “optimized” staffing alternatives.


If a contractor can get a specific job done better, it will free up full-timers for what they do best.

Encourage bottom-up input on optimized staffing.


Those in the trenches should know what kind of hired-gun skillset will get the job done.

Scrutinize validity of certifications.


Ask: What knowledge was gained? How it was obtained? What kind of assessments were done?

“Play favorites.”


If you’re constantly hiring skilled, agile employees from certain sources, continue to use them to recruit.

Use past experience to align your teams.


Use your employees’ demonstrated strengths and weaknesses to guide future assignments.

Ban “below average/average/above average.”


Stress “seldom/sometimes/always” to evaluate assignment-driven goals.

“Open up the tent” for evaluations.


Encourage internal/external customers and team members to provide input on reviews.

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