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IT Management Slideshow:
10 Ways to Engage Your Workers

By Dennis McCafferty on 2011-06-20


Only three of 10 employees are engaged by their work, according to industry research. While prospects of a future downsizing can certainly act as one type of motivation, workers need more than the threat of a pink slip to feel emotionally committed to company objectives. This is especially true when they’re asked to take on added duties without additional compensation and/or career advancement. In the book " Engaged Leadership: Building a Culture to Overcome Employee Disengagement" (Wiley/available now) author Clint Swindall examines the significant level of disengagement within organizations these days, and provides action steps for CIOs and other top managers to boost their work teams’ sense of ownership in what they do. Failing to achieve this can result in damaging consequences that will reflect negatively upon your own ability to lead. After all, overworked layoff survivors “may be more productive, but you can’t call them engaged,” Swindall writes. “As the economy turns around, your industrious workers will have options they haven’t had in years – and if they’re unhappy, they’ll jump ship.” Here are 10 best practices from the book.

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Hire leaders first, IT whiz kids second.
Tech skills can be learned. Growing as a leader, however, will take longer if the basic human qualities aren’t there.

Recruit support from the three of 10 employees who are engaged.
This way, they’ll provide direction for remaining workers who are on the fence.

Get your managers to buy into change.
Their teams will take a cue from the way they respond to unexpected shifts.

Dispense with generational stereotypes.
All Gen Yers aren’t over-entitled children. All Boomers aren’t burnt-out employees attempting to hang on. Discover value within individuals.

Work with employees to enable them to set their own expectations.
They’ll have a better chance of succeeding if they’ve designed their own performance standards.

Present challenges as something to run toward, not from.
Establish the “what’s in it for them” factor to transform a potential headache into a positive point of focus.

Eliminate the whine fests
Instead of letting them come to your office to complain about a project, require employees to present three possible solutions for every problem.

Document large victories.
The best way to avoid re-inventing success is to document how your teams got it done the first time.

Celebrate even small victories.
Minor wins among your teams need to be recognized to inspire them.

Be fair.
This doesn’t mean everyone gets paid the same. It means reward systems are clearly defined and equitable – equal bonuses and benefits exist for meeting equal objectives.

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