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IT Management Slideshow:
18 Key Questions About IT, Business

By Susan Cramm on 2010-04-01


While business and IT usually don’t have the greatest things to say about each other, some of their perceptions aren’t that far apart. Susan Cramm, author of 8 Things We Hate About IT, worked with Harvard Business Review to poll 328 business and IT leaders to learn their perceptions about their organizations’ strengths and weakness.

The following responses cite the number of business and IT pros that somewhat or strongly agreed with the questions.


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Do you think IT is overly bureaucratic and control oriented? Business leaders: 51% IT leaders: 37%Difference: 14%

Does the business makes half-baked requests and is clueless about enterprise impact? Business leaders: 49%IT leaders: 63%Difference: 14%

Is IT expected to know the business better than the business does?Business leaders: 35%IT leaders: 56%Difference: 21%

Does IT consists of technologists, not business leaders?Business leaders: 60%IT leaders: 46%Difference: 14%

Does IT spend money irresponsibly? Business leaders: 16%IT leaders: 13%Difference: 3%

Does the business want it all right now—regardless of ROI?Business leaders: 45%IT leaders: 56%Difference: 11%

Do you think IT doesn’t deliver on time? Business leaders: 44%IT leaders: 49%Difference: 5%

Does the business always changes their minds about what they want their systems to do?Business leaders: 50%IT leaders: 67%Difference: 17%

Do you think IT products and services do not meet the needs of the business?Business leaders: 39%IT leaders: 29%Difference: 10%

Do you think the business doesn’t understand how to use their systems and technologies?Business leaders: 48%IT leaders: 51%Difference: 3%

Does IT outsources important activities and doesn’t adequately supervise vendors?Business leaders: 26%IT leaders: 18%Difference: 8%

Do business leaders pressure IT to outsource activities that are best done internally?Business leaders: 13% IT leaders: 16%Difference: 3%

Do you think IT is stuck in the technology past, not focused on the future?Business leaders: 28%IT leaders: 26%Difference: 2%

Does the business get enamored with IT fads?Business leaders: 25%IT leaders: 35%Difference: 10%

Do you think IT leaders are business-smart? Business leaders: 46%IT leaders: 60%Difference: 14%

Do you think there’s a lot more heads-up than there are high-fives with IT?Business leaders: 61%IT leaders: 58%Difference: 3%

Do you think the business doesn’t give IT enough credit for working tirelessly behind the scenes?Business leaders: 71%IT leaders: 67%Difference: 4%

Are business leaders IT-smart? Business leaders: 26%IT leaders: 23%Difference: 3%

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