Susan Cramm's forthcoming book,
8 Things We Hate About IT: How to Move Beyond the Frustrations to Form a New Partnership With IT (Harvard Business Press, March 2010), examines the frustrations common to the business-IT relationship. "Nobody hates the people in IT, but everybody - business and IT leaders alike- hates the current IT system," says Cramm, founder and president of the IT leadership firm Valuedance.
Her list of eight hates was validated by a 2009 survey of business and IT leaders. It's built around issues facing organizations, and includes perspectives from both sides.
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