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IT Management Slideshow:
Acceptable Use Policies: The End-User View

By Don Reisinger on 2010-11-15


Ever wonder why it seems your employees aren't following your acceptable use policies when it comes to personal computers, smartphones and other personal devices in the workplace? It's quite possible they don't even know such policies exist, according to Cisco's Connected World Report. Earlier this week, we examined the report for perspective on how IT decision-makers worldwide view employee adherence to the acceptable-use policies for tools such as social media, mobile devices, and video. We also examined how IT decision-makers view their relationship with employees; a fifth of respondents described that relationship as "strained and dysfunctional." Here, we take a look at the other side of the coin: We examine Cisco’s findings on how employees view and respond to IT use policies – and their overall relationship with IT. The results reveal how your employees really feel about video, social media, and security The report is based on online surveys of 1,303 U.S.-based enterprise end users and 1,309 U.S.-based enterprise IT decision makers, plus additional responses from these two groups in 12 other countries, including Brazil, France, U.K., Russia, China and Japan. Here are the highlights.

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47%Nearly half of end-user respondents say that either their company has no acceptable-use policy for personal computers, smartphones or cell phones (23%), or that they have no idea whether or not such policies exist (24%).

56%More than half of end-user respondents say they don't always comply with IT policy; 34% say they always comply.

It's About ProductivityThe main reason respondents fail to comply? The banned programs or applications help them complete their job.

20%One fifth of respondents say that they flout IT policy for one simple reason: lack of enforcement.

What's Banned at Work? (% respondents)Online games (44%)Social networking services (41%)Twitter (35%)Blogging (31%)Instant Messaging (28%)

Banned Devices (% respondents)Non-company issued mobile phones (18%)iPod (18%)iPad (15%)Mac (13%)

Lighten UpNearly two thirds (64%) of end-user respondents say that companies should “loosen” the grip on social-media use in the workplace. They say: Allowing social-media use would improve work-life balance.

No Respect?24% of end-user respondents say their IT teams get no respect in the workplace; the remainder (76%) say IT is respected.

Communication, PleaseOver one-third (35%) of end-user respondents say they receive communication about their company’s IT policy about once every quarter; 32% say policy is communicated only once a year.

44%44% of end-user respondents believe their companies educate them on the importance of complying with IT policy.

59%59% of end-user respondents say they have the ability to use video while at work.

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