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IT Management Slideshow:
Acceptable Use Policies: The IT View

By Don Reisinger on 2010-11-10


Does your enterprise have acceptable-use policies in place for employee computers, cell phones and smartphones? Do you know whether your employees are actually complying with these policies? An eye-opening study conducted by Cisco reveals a startling disconnect in the perceptions of IT and end-users when it comes to the acceptable use of technology in the workplace. Dubbed "The Connected World Report," the results compare the views of IT decision makers with those of enterprise end users on such issues as compliance with IT policies, using social media in the workplace, and the importance of video communication. The report is based on online surveys of 1,303 U.S.-based enterprise end users and 1,309 U.S.-based enterprise IT decision makers, plus additional responses from these two groups in 12 other countries, including Brazil, France, U.K., Russia, China and Japan. The results show just how disconnected the average enterprise really is. Here, we highlight the views of IT decision-makers. In the next installment , we take a look at how enterprise end users around the world view their relationship with IT professionals at their respective organizations.

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82%

The majority of IT decision makers polled say their enterprise has acceptable-use policies in place for computers, mobile phones, and smartphones.

52%

Just over half of IT decision makers polled believe end users view the relationship with IT as a "strategic one based on regular, open communication.”

41%

41% of IT decision makers polled believe their end users view IT as "educators, not just technicians."

21%

Just over one fifth of IT decision makers worldwide describe the relationship between IT and end users as "strained and dysfunctional, we're here to fix things when they break."

11%

11% of IT decision makers say end users "don't feel we have a strategic relationship at all." An equal number say "I don't think employees really understand our role and value—or care."

Compliance

37% of IT decision-makers polled believe employees fail to comply with acceptable use policies because "they do not think there is enough risk to be concerned."

33%

A third of IT decision-makers say employees fail to comply because they believe "IT is there to protect them if something goes wrong."

12%

12% of IT decision-makers worldwide said that employees fail to comply with acceptable use policies because the IT department "does not communicate policies to company employees.”

No Social Media

36% of IT decision-makers think employees SHOULD NOT be allowed to access social media applications at work. They say: "They are not real business applications and employees will waste time."

35%

An almost equal percentage think employees SHOULD be allowed to access social media applications at work. They say: "Other businesses are benefitting from social media applications and we are falling behind."

13%

Only 13% of IT decision-makers say their companies currently allow employees to use social media applications at work for business purposes.

68%

The majority of IT decision-makers polled say that video communication will become more important to their enterprise in the future.

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