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IT Management Slideshow:
Are You a Bully Boss?

By Dennis McCafferty on 2010-10-19


CIO Insight recently tapped upon the expertise of Stanford University's Bob Sutton to find out more about how you can take command of a room full of hotshots and assert your authority. With his latest book, Good Boss, Bad Boss: How to Be the Best . . . and Learn from the Worst (Business Plus/Available now), Sutton reveals a wealth of detail about how bosses win – and lose – respect among their teams. In many cases, it's about the personal style of a senior manager. In others, it's about taking control of a moment, even when that moment threatens to turn into a crisis. Sutton also presents a convincing case that being a “bully” boss isn't just a foolproof way to alienate your employees – it also results in a stressful work environment that is counter-productive and can cause excessive absenteeism. This doesn't mean you should unleash your “inner wimp” in tough situations with employees. Here's more from Sutton – who is a professor of management science and engineering at Stanford – on how to sort out the “bad” and “good” within your own managerial instincts and steer yourself in the right direction.

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Words of wisdom from a “good boss.” “Managing is like holding a dove in your hand. If you hold it too tightly, you kill it. But if you hold it too loosely, you lose it.” – Tommy Lasorda

What's that mean for a CIO?It's critical to discover the fine line between micromanaging – or, worse, bullying – and running a ship that's too loose.

75 percent of employees indicate that an immediate supervisor's management approach creates the most stress in their jobs.Source: "Good Boss, Bad Boss" by Bob Sutton (Business Plus)

33 percent of employees with abusive bosses are unlikely to put maximum effort into their jobs, compared with only 9 percent of employees who do not have abusive bosses.Source: "Good Boss, Bad Boss" by Bob Sutton (Business Plus)

30 percent of employees with abusive bosses are likely to slow down, or even make errors on purpose, compared to just 6 percent of employees without abusive bosses.Source: "Good Boss, Bad Boss" by Bob Sutton (Business Plus)

29 percent of employees with abusive bosses are likely to take sick time when they're not ill, compared to just 4 percent without abusive bosses who'd do so.Source: "Good Boss, Bad Boss" by Bob Sutton (Business Plus)

27 percent of employees with abusive bosses are likely to “hide” from their bosses, compared to just 4 percent of employees without abusive bosses who'd do that.Source: "Good Boss, Bad Boss" by Bob Sutton (Business Plus)

Nine ways to be a good boss1. Realize it's a marathon, not a sprint.The bad boss relentlessly pushes IT employees to make non-stop project deadlines, resulting in resentment, burnout and high turnover. Effective CIOs realize it’s about the journey as much as the destination.

Nine ways to be a good boss2. Set “small win” goals along the way.Reward staff for effectively reaching incremental steps toward a target goal. Let them savor the moment through your appreciation, as it will strengthen dedication for the next project phase.

Nine ways to be a good boss3. Get their backs.It may sound like a well-worn phrase, but the CIO who refuses to allow an employee to “take a hit” when it's not justified not only wins over that worker – but the entire team.

Nine ways to be a good boss4. Keep cool.Your CEO and CFO may have “tag teamed” an assault on you. Fine. Find a place to quietly cool off. Return to your department with a calm sense of confidence and your head up.

Nine ways to be a good boss5. Treat crisis as an opportunity.Employees will judge you by your ability to appear in control – even if you don't feel that way – during moments of crisis.

Nine ways to be a good boss6. Forgive – but rememberEmployees should be forgiven for understandable mistakes. But the CIO who lets an employee make the same mistakes repeatedly will lose respect from the rest of the team.

Nine ways to be a good boss7. Encourage skepticism.If you allow employees to question your decisions openly, you'll never need to figure out what doubts are being expressed when you're not in the room.

Nine ways to be a good boss8. Introduce simple metricsMake sure your employees can measure project progress with simple measurements along the way. That way, no one – including you – gets sidelined by a major “fail” at a project's end.

Nine ways to be a good boss 9. Never let a meeting run overtime.Extending meetings – especially with repetitive, long-winded presentations –cause your employees to loath attending. Instead, surprise them by ending meetings early.

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