Does your company run a strategic IT shop, or an operational one? According to the IT Governance Institute (ITGI), strategists are more forward-looking, are governed with an eye toward partnering with lines of business in order to innovate, and tend to return more from their IT investments. Operators are most concerned with cutting costs in the here and now, are governed to keep the lights on and often miss opportunities to realize value from their investments.
In a recent study conducted by PriceWaterhouseCoopers, ITGI examined the behaviors and outcomes of these two types of IT organizations.
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