Want to know what ranks foremost on the list of priorities for your CEO? According to a survey from
The Conference Board, it’s a matter of driving their companies toward growth while developing talent and keeping costs down, among other goals. As to how, exactly, to achieve these objectives, CEOs often depend upon contributions from the CIO and IT department, according to the research. Strengthening end-to-end process management, systems thinking and agility -- three goals that tech plays a firm hand in -- are all considered part of the solution set here. “Quality management practices today go far beyond a handful of statistical tools and a quality assurance mentality,” according to the report. “While these tools are still essential, they are not, by themselves, sufficient. Quality management today takes a more holistic view and is tightly linked to strategies and goals while embracing new channels for engaging and responding to customers and consumers.” More than 700 global CEOs, presidents and chairmen took part in the research.