IT Management Slideshow: The 7 Deadly Sins of IT Operations
By Brian P. Watson | Posted 01-15-2010
Running an effective, efficient IT operation is no easy task. Chris Oleson (an IT manager), Mike Hagan (an IT executive) and Christophe DeMoss (a national consultant) co-authored "Achieving IT Service Quality: The Opposite of Luck" (Synergy Books, 2009). This is their take on the seven biggest mistakes IT leaders make in running their shops - and what they can do to correct them.