IT Management Slideshow: The 7 Deadly Sins of IT Operations

By Brian P. Watson  |  Posted 01-15-2010
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Running an effective, efficient IT operation is no easy task. Chris Oleson (an IT manager), Mike Hagan (an IT executive) and Christophe DeMoss (a national consultant) co-authored "Achieving IT Service Quality: The Opposite of Luck" (Synergy Books, 2009). This is their take on the seven biggest mistakes IT leaders make in running their shops - and what they can do to correct them.
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The 7 Deadly Sins of IT Operations

Deadly Sin #1: Over-reliance on Availability as a Quality Metric People yell the loudest when their app is down, but there are other areas that deserve focus.
The 7 Deadly Sins of IT Operations
 
 
Associate Editor

Brian joined Baseline in March 2006. In addition to previous stints at Inter@ctive Week and The Net Economy, he's written for The News-Press in Fort Myers, Fla., as well as The Sunday Tribune in Dublin, Ireland. Brian has a B.A. from Bucknell University and a master's degree from Northwestern University's Medill School of Journalism.

 
 
 
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