IT Management Slideshow:
Enterprise CIO Priorities: All About The Business

By Don Reisinger on 2011-03-07

Business objectives, rather than the latest and greatest solutions, are driving tech decisions made by CIOs and CTOs, according to a report from Yankee Group. The research firm surveyed 100 CIOs and CTOs in enterprises ranging in size from 500 to 10,000 employees. The vast majority of respondents rank "improving customer experience" as their No. 1 corporate goal, according to the "2010 CIO FastView Survey: CIOs Make Business the Priority," released March 1, 2011.

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76 percent

More than three quarters of respondents say that IT business priorities are set with equal input from IT management and executive leadership.

Enterprise CIO Priorities: All About The Business - IT Management

15 percent

A startling 15 percent of companies set IT business priorities without input from IT staff.

82 percent

When it comes to strategic priorities, 82 percent respondents rank “customer experience” as their No. 1 corporate goal.

Other priorities

– Driving business growth
– Increasing employee productivity

Mobile investments

When it comes investing in mobility, more than 20 percent of respondents say that “improving responsiveness to customers” is the No. 1 influence on their decisions.

Improved collaboration

Improving collaboration with customers and partners is also a key driver for mobility decisions.

Productivity

A little less than 20 percent of respondents say worker productivity is their top priority when it comes to mobility decisions.

60 percent

More than 60 percent of respondents say they encourage video conferencing or telepresence in their operations.

Limiting IM, social networks

Over 60 percent of respondents say they “limit” instant messaging and social-networking use in their companies, the Yankee Group found.

Budget increases

50 percent of respondents expect to see budget increases in 2011.

Budget decreases

Only 11 percent of respondents say budgets will decrease in 2011.

Tough times in some sectors

Respondents in government organizations and public sector companies are most negative about future budget constraints.

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IT Management Slideshow:Enterprise CIO Priorities: All About The Business