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IT Management Slideshow:
How To Retain Knowledge When Top Tech Talent Departs

By Dennis McCafferty on 2011-01-18


Apple's Steve Jobs may be the highest-profile executive to take a medical leave of absence in recent memory, but he's certainly not the only one to do so. (Editor's update: Steve Jobs died Oct. 5, 2011, at age 56). The first members of the Baby Boomer generation hit age 65 in 2011. Since Baby Boomers (b. 1946-1964) make up 26 percent of the IT workforce, according to a 2010 report from staffing firm TekSystems, this means that potentially one quarter of your workforce could be nearing retirement age very soon. Are you making sure that valuable technical know-how and general institutional knowledge doesn't walk out the door with them? You'll be wise to launch a formal “technical talent management” program now in order to avoid the common, transitional mistakes that happen whenever your top tech talent departs, according to the book Invaluable Knowledge: Securing Your Company's Technical Expertise (Amacom/Available Now). Author William Rothwell explains that high-performing engineers, developers and other IT pros not only know all the details of the architecture, applications and processes that drive your company—oftentimes they invented these. A technical talent management program will enable you to capture as much institutional and operational information as possible from departing workers. Rothwell is a professor of learning and performance at Pennsylvania State University and president of Rothwell & Associates, a consultancy specializing in succession planning and talent management. Here's a how-to guide for starting a technical talent management program:

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Take inventory of the following:

1. The institutional memory of those who are, or soon will be, retiring.2. Special knowledge of products, services and/or customers from those who are leaving.3. Insight about work processes/workflow from these departing individuals.

“Shadowing” keeps valuable knowledge in-house

Designate which of your tech talent should spend extensive time with those departing staffers who know the most critical information.

Try routine job switching and job rotation

Let employees trade roles on a temporary basis to ensure cross training of process and performance functions.

Focus on the individual, not the job title

Those with highly valued knowledge may not be high up the ladder. Likewise, those who are best equipped to absorb such knowledge may be underutilized, lower-tier players.

Tech talent management is not leadership development

Tech talent management focuses on sharing knowledge rather than promoting people.

Retention starts with the job interview

Describe department goals, culture, and day-to-day practices honestly and clearly during interviews. This way, there are no “unpleasant surprises” after a new hire comes on board.

Ask job applicants to discuss their greatest professional accomplishment(s) to date, as well as what tech niches drive their passion.

This helps you determine whether their strongest projects and interests intersect with your department's needs.

Retention is the manager's job

Make employee retention one of the criteria you use to evaluate managers. Tie decisions about salary increases to this criterion. Quantify expectations to managers so goals are clear and they can track their own progress throughout the year.

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