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The Information Systems Audit Control Association (ISACA), a nonprofit group that represents 86,000 IT governance, audit and security practitioners across the globe, recently conducted a survey of 500 IT pros about technology investments and an evaluation of their returns. Here’s a recap of the findings.
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- 25% of companies will increase their IT investments this year
- 16% will make sweeping cuts in IT spending
- 14% will keep spending at the same rate
- 47% of those surveyed said the CIO was responsible for optimizing returns on IT-related investments
- 20% said the board, the CEO or the CFO is responsible for optimizing returns
- 66% of organizations do not share an understanding of IT value across different departments
- Approximately 50% of organizations are measuring IT value to some degree
- 29% of organizations are fully measuring the value of their IT investments
- 51% of organizations have a framework to prioritize IT investments based on the value they bring to the organization
- 69% of organizations reported that they are reaping at least 50 % to 100 % of the expected value from their IT investments
- 31% of respondents listed improved customer service as the top benefit received from IT investments
- 24% listed cost reduction as the primary value driver for IT investments
- 7% reported new or improved products and services as the biggest benefit
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IT Management 
