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IT Management Slideshow:
Negotiation Bootcamp

By Dennis McCafferty on 2010-11-05


Love it or hate it, negotiation is probably intrinsic to your daily life. It’s a given part of the recruitment process when you hire IT employees. Most likely you've negotiated your own employment contracts, salary increases, raise and other benefits. And, of course, your arrangements with vendors are often all about getting the best possible deal. But, for many of us, negotiation does not come naturally, and as a result we fail to come to the bargaining table with the best possible strategies. So say the authors of the book, The One Minute Negotiator: Simple Steps to Reach Better Agreements. (Berrett-Koehler/Available now). Among the behaviors that signal weak negotiating skills is a tendency to “avoid at all costs” out of fear that you will get into arguments. Or, you may be reluctant to play the part of designated “haggler.” Equally damaging is the tendency toward the opposite extreme: aggressively drawing a “take it or leave it” line in the sand. Don Hutson and George Lucas, authors of The One Minute Negotiator, contend that learning the right negotiating tactics will be time-efficient and beneficial to all parties. Using an illustrative narrative, they present “action steps” you can use to achieve the best results and even encourage future productive business down the road. Hutson is chairman/CEO of U.S. Learning and chairman of the board of Executive Books. Lucas is executive vice president for U.S. Learning.

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What is “negotiaphobia”?It's defined by anxiety or reluctance to enter into any situation in which two or more parties have perceived differences in desired outcomes, and must work together to close gaps.

You know you're a "negotiaphobe" if .You perceive negotiation as an exercise in conflict rather than an opportunity to engage.

What's Your Negotiating Style?Avoidance: Not discussing the other party's demands in hopes of leveraging a better deal.

What's Your Negotiating Style?Accommodation: Meeting the demands of the other party due to one's own weaker power position.

What's Your Negotiating Style?Competition: A win/lose approach in which the only way you “get” something is for someone else to give something up.

What's Your Negotiating Style?Collaboration: The most advanced strategy -- learning about the needs of all stakeholders in order to craft a win-win outcome.

Four Reasons Why Collaboration Rules1. It's not about fighting to get a larger share of the pie (as is competition).

Four Reasons Why Collaboration Rules2. It's not about giving up the pie (as with accommodation).

Four Reasons Why Collaboration Rules3. It's not about stalling (avoidance).

Four Reasons Why Collaboration Rules4. It's about growing the size of the pie.

You Know You're A Collaborator If you feel that you are a true “partner” with those you negotiate with.

You Know You're A Collaborator If you establish shared principals to use as a basis of the discussions.

You Know You're A Collaborator If you distinguish between “positions” and “needs” to reduce time-consuming, unnecessary conflict.

You Know You're A Collaborator If you value negotiations as a way to build long-term relationships that can result in future opportunities.

You Know You're A Collaborator If you realize “one size does not fit all.”

Three Steps For Efficient Negotation1. Learn the behavioral patterns and corporate culture of all stakeholders so you can anticipate their tactics in advance.

Three Steps For Efficient Negotation2. Start with collaborative techniques before settling on a potentially divisive “competition” approach. It's far easier to go from collaboration to competition than from competition to collaboration.

Three Steps For Efficient Negotation3. Practice effective techniques with your staff, at home, and in your community. As with learning a new language, the best way to keep your negotiating skills fresh is to use them in all relevant walks of life.

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