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IT Management Slideshow:
Nine Ways to Maximize IT Results with a Progress Culture

By Dennis McCafferty on 2011-12-09


What amounts to a good day for your IT team members? Is it when they make it to close-of-business without pulling out their hair over unclear goals, unrealistic deadlines and unnecessary distractions? Or, do they consider a good day to be one in which they accomplish measurable progress on projects that deliver concrete value to your company? CIOs and other managers, of course, strive for the latter scenario. In the book “The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work” (Harvard Business Review Press/available now), authors Teresa Amabile and Steven Kramer reveal strategies to cultivate the latter kind of workplace. The book draws its conclusions based upon rigorous research – Amabile and Kramer analyzed nearly 12,000 diary entries provided by hundreds of employees in selected organizations. In the end, the authors discovered that fostering what they call a “progress culture” sparks long-term motivation. Amabile is a professor of business administration and director of research at Harvard Business School. Kramer is a developmental psychologist and contributor to publications such as Harvard Business Review. For more about the book click here .

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Short- and long-term goals must be tangible.


Ambiguity leads to conflicting priorities and arbitrary direction. Employees become frustrated and cynical.

Employees should measure their own progress.


If each task is designed so that teams can easily access results and understand impact, this provides immediate gratification and fosters motivation.

Allow autonomy.


Goal tangibility doesn’t translate to your instructing people on precisely how to do things. Giving them freedom in their approaches leads to creativity and collaboration that energizes your workforce.

Provide resources.


Don’t set lavish expectations. But give employees what they need to do the job. Otherwise, they’ll conclude that it’s not important.

Remove toxins.


Determine what workplace routines, procedures or personal dynamics are inhibiting progress, and seek to remove or rectify them.

Give enough time – but not too much.


Constant impossible deadlines lead to stress and burnout. Yet, the challenging-yet-doable time frame can be exhilarating.

Don’t discourage ideas.


Watch out for dismissive language – not just through your words, but through your body and facial cues. This could cause your team members to conclude that you don’t want their input.

Help out.


There’s a difference between micromanaging and pitching in with needed collaboration, customer interaction and other hands-on duties.

Don’t ignore personal problems.


Difficult personal situations exist. Convey empathy for these employees so they know you’re a leader who supports them.

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