IT Management Slideshow: Quiz: Identify 5 Great Corporate Leaders

By Dennis McCafferty  |  Posted 06-21-2011
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How up to speed are you on the winning ways of companies and high-profile leaders present and past? Take this quiz and find out. Our examples are taken from the book "You Can't Lead With Your Feet on the Desk: Building Relationships, Breaking Down Barriers, and Delivering Profits" (Wiley/Available now). In the book, author Ed Fuller contends that CIOs and other managers must get out and proactively seek insight from their employees about customer feedback, trend patterns and other critical organizational topics. Leaders also have to allow a sense of autonomy within the ranks in order to encourage ownership of job responsibilities. This kind of autonomy allows for, among other benefits, a full- picture perspective of customer sentiment and loyalty to emerge. Fuller is president and managing director of Marriott Lodging International. (Spoiler alert: Marriott is the subject of one of the five questions in this quiz.).

Question

Which food industry leader taps upon its employees to gain an uncanny and nearly telepathic edge on customer service?

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Dennis McCafferty is a freelance writer for Baseline Magazine.
 
 
 

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