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Capacity Management Maturity Level 0: Chaotic
Level 1: Reactive
Level 2: Proactive
Level 3: Service
Level 4: Value
Level 0: Chaotic/Negative Traits --Ad hoc deployments
--Capacity notifications via user calls
--No centralized help desk
--No infrastructure management
Level 1: Reactive/Positive Traits --Detailed view of component performance
--Uses monitoring tools to some degree
--Formalized incident reporting structure
Level 1: Reactive/Negative Traits --Lacks view of component interaction
--Mostly moving from problem to problem
--No time for planning
--Less important incidents get undue focus
Level 2: Proactive/Positive Traits --Workload analyzed, not component performance
--Early warnings via trend analysis
--Standardized toolset across different technologies
--Value availability of apps, not just equipment
Level 2: Proactive/Negative Traits --difficulty predicting the outcome of complex scenarios with confidence
Level 3: Service/Positive Traits --Workload information across tiers yields reports
--Dialogue with business anticipates usage changes
--Modeling predicts outcome of those scenarios
--Chargebacks influence business usage
Level 3: Service/Negative Trait --Does not report IT results in business productivity or financial terms.
Level 4: Value/Positive Traits --Measures and reports on IT in business terms
--Tools and processes align IT performance with business
--Cost of IT services weighed against business benefits and risks to make decisions
IT Management 
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