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IT Management Slideshow:
Team Building Without Tears

By Dennis McCafferty on 2011-04-27


Your IT teams are constantly under pressure to meet critical deadlines, absorb new information at warp speed and innovate to stay ahead of rapidly shifting market dynamics. That’s a pretty tall order, isn’t it? Which is why you need to know when it's time to break up familiar routines and present challenging activities that stimulate employees’ capacity for critical thinking, according to author/training consultant Marlene Caroselli. In her new book The Critical Thinking Tool Kit: Spark Your Team’s Creativity with 35 Problem-Solving Activities (Amacom/available now), Caroselli presents exercises that are designed to induce neither tears nor laughter among your employees. These are not to be confused with the kind of misguided team-building exercises that are the fodder of TV comedies such as "The Office." Rather, these are intellectual exercises that attempt to cultivate skills such as analytical thinking, problem solving and conflict management. Here are our six favorites from among the list of 35.

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Activity:


The Endless Question
Skills developed:
Quick thinking; asking good questions

How it works
In pairs, have employees answer a question with another question, and then another, etc. (As in: “How can we gain support for this systems upgrade?” “We should seek buy-in from key managers, but which ones?”)

Activity:


The Umbrage Not Taken
Skills developed:
Conflict resolution; constructive feedback

How it works


In pairs, have one worker make a critical statement in constructive manner to the other. (“You need to be more of a team player.”) The other worker is challenged to respond in a non-confrontational way.

Activity:


Organizational Oxymorons
Skills developed:
Seeking clarity; making sense of contradictory viewpoints

How it works


Present team members with oxymoron-styled phrases – like “lose to win” – and ask them to make sense of their meanings. Then require teams to come up with and explain their own oxymorons.

Activity:


Particular Virtues
Skills developed:
Efficient thinking; ability to affect organizational change

How it works


In teams, ask workers to lists of policies, procedures, etc. that have been “done the same way for a long time.” Then, ask them to come up with ways to overhaul these traditions by opposing, adding, subtracting, altering, combining or eliminating them.

Activity:


Perspicacious Perspectives
Skills developed:
Empathy; ability to appreciate diversity

How it works


Present an issue on a whiteboard that concerns your teams (“time management,” “work ethic,” etc.) Ask participants to literally walk in the shoes of a randomly selected co-worker, and present that person’s point of view on the issue rather than their own.

Activity:


Crisis Critiques
Skills developed:
Dealing with unexpected adversity; cool-under-pressure thinking

How it works


Come up with “crisis” scenarios for teams, for example a false Internet rumor that the company’s top-selling commercial application carries malware, and dispatch them to come up with appropriate responses.

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