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IT Management Slideshow:
The CIO Mandate: Expand, Leverage, Transform or Pioneer?

By Dennis McCafferty on 2011-05-25


How your organization views the role of IT has a dramatic impact on your actions as CIO, according to a report from IBM entitled “The Essential CIO: Insights from the Global Chief Information Officer Study,". The study is based on more than 3,000 face-to-face conversations with CIOs worldwide. Using statistical and textual analysis of responses, the research spotlights four “CIO Mandates” that reflect how an organization views the role of IT. The four CIO mandates are to: leverage (streamline operations and increase organizational effectiveness); expand (refine business processes and enhance collaboration); transform (change the industry value chain through improved relationships); and pioneer (radically innovate products, markets and business models). We highlight the report's findings on how a CIO with each mandate is expected to prioritize his or her time, as well as provide tips on how each mandate can be fulfilled. We also highlight the CIO priorities that cut across all types of organizations.

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Top 3 CIO priorities (percent respondents)Business intelligence/analytics (83%)Mobility solutions (74%)Virtualization (68%)

60% of CIOs cite cloud computing as a top priority – up from 33% in 2009, making the cloud the fastest-rising tech priority in the study.

The Mandate to Leverage(percentage of time/budget spent on each activity)52% - provide fundamental technology services28% - facilitate organizational process efficiency14% - provide industry-specific solutions to support business6% - act as a critical enabler of organizational/business vision

Delivering on the mandate to leverage1. Open new communication channels to engage internal customers2. Match IT and business talents on your team3. Standardize and consolidate your IT infrastructure and related processes4. Update and renew legacy systems and hardware5. Establish dashboards to measure key business and IT metrics

The Mandate to Expand(percentage of time/budget spent on each activity)27% - provide fundamental technology services32% - facilitate organizational process efficiency27% - provide industry-specific solutions to support business15% - act as a critical enabler of organizational/business vision

Delivering on the mandate to expand1. Enable state-of-the-art collaboration2. Tighten business and technology integration3. Reallocate resources to focus on tasks that are most valuable to the organization 4. Simplify, automate and integrate5. Apply dashboards that measure ROI, revenue, IT costs savings and advanced metrics

The Mandate to Transform(percentage of time/budget spent on each activity)14% - provide fundamental technology services26% - facilitate organizational process efficiency34% - provide industry-specific solutions to support business27% - act as a critical enabler of organizational/business vision

Delivering on the mandate to transform1. Simplify, simplify, simplify2. Design dashboards that use real-time data collection3. Extend the value chain4. Use data to grow relationships with key stakeholders5. Dive deep into advanced analytics

The Mandate to Pioneer(percentage of time/budget spent on each activity)8% - provide fundamental technology services14% - facilitate organizational process efficiency26% - provide industry-specific solutions to support business52% - act as a critical enabler of organizational/business vision

Delivering on the mandate to pioneer1. Innovate on the top line2. Act on deep customer understanding3. Exceed the expectations4. Develop a culture of analytics5. Offer dynamic dashboards with real-time data

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