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IT Management Slideshow:
What Business Managers Really Think of IT

By Ericka Chickowski on 2009-06-22


A survey of non-IT executives, conducted by PriceWaterhouseCoopers for the IT Governance Institute, shows that many business leaders believe IT investments create value, but many still view the department as an operational and tactical asset rather than as a strategic partner.
Full results can be found in the ITGI report An Executive View of IT Governance.

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1. Nearly 75% of business leaders believe IT investments create value.

2. 54% say there are barriers to the business seeing a full return on IT investments.

3. Top barriers preventing full return on IT investments:
- Difficulties implementing applications (37%)
- Culture of the organization (20%)
- Lack of skill base (16%)
- Fear of change (7%)
- Lack of training (5%)
- Do not know (18%)

4. 32% of executives say IT informs the business about new technology to a significant or great extent.

5. 73% say the IT department performs in line with or out-performs expectations, with the bulk reporting baseline performance.

6. About 58% of respondents said the CIO is a member of the executive team, and of those 87% said the CIO’s views were equal with others on the team.

7. 12% of respondents said CIOs report to the CEO and 23% report to the board.

8. The largest percentage of organizations interviewed—42%—said CIOs report to the CFO.

9. 37% of those surveyed said that IT is routinely on the board agenda.

10. When boards do talk technology, they are most likely to discuss day-to-day operational performance.
Just under 60% of respondents put the topic at the top of their list.

11. 36% of those surveyed said the board’s top concern is the role of IT in future business success and even fewer—just 30%—listed the contribution of IT to innovation as a hot board topic.

12. The marginalization of IT innovation may have to do with executive attitudes toward IT’s role, ITGI and PriceWaterhouseCoopers reports.
22% of executives said they believe IT’s contribution to business innovation is very important, while 50% rated IT’s contribution to business efficiency very important.

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