Although their tone reminds us vaguely of the U.S. Miranda warning, the spirit of these cloud services rights and responsibilities outlined by the Gartner Global IT Council for Cloud Services serve as a best-practices guideline for enterprises looking to deploy cloud-based solutions. The Council, which consists of CIOs of large enterprises that consume cloud services and Gartner analysts, has made it a priority to identify the key rights of cloud service consumers and how these might be upheld.
No. 4: You have the right to understand the technical limitations or requirements of the service up front
Most service providers do not fully explain their own systems, technical requirements and limitations. This means that after enterprises have committed to a cloud service, they run the risk of not being able to adjust to major changes, at least not without a big investment. Service users and providers must do a better job of keeping each other informed about their technical limitations, particularly for complex, long-term projects or complex architectures and systems.