Infrastructure Slideshow: Managed Service Providers: Room for Improvement
By Dennis McCafferty | Posted 03-10-2011
In an increasingly international business environment, the vast majority of global CIOs and other senior IT executives rely upon the performance of managed service providers (MSPs). The perceived performance among MSPs is good, but could improve, according to a survey conducted by Virtela, a global managed network, security and cloud services company. MSPs must effectively communicate about project status updates and potential system problems, according to the survey. They need to deliver the value that's expected with the price. And they sometimes lack adequate response times, as well as understanding of an organization's needs. Global companies are looking for improved value in services - better and cheaper - in order to make their remote workers abroad function just as productively as employees at the home headquarters. More than 400 IT professionals worldwide took part in the survey.