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Infrastructure Slideshow:
The Virtual Workplace

By Dennis McCafferty on 2010-12-01


Allowing employees to work anytime/anywhere is more than simply a matter of convenience for organizations these days – it's critical to success, according to the "Next-Generation CIOs" report from business and technology consulting firm Cognizant. The report is based on a survey of CIOs, CEOs, VPs and director-level IT managers. More than 400 executives responded to the survey, which reveals that companies which stick to dated traditions that require “all the chickens to be present in the henhouse” for most of their working hours will inevitably lose out in the talent wars to those businesses that take a flexible approach. And collaborative, virtual tools are also considered vital for realizing needed improvements in productivity, efficiency and innovation, according to survey respondents. For the purpose of the survey, Cognizant defines a virtual-work environment as that in which human, physical and tech resources are located where they contribute most effectively to attaining business objectives. To make this kind of structure work, the CIO must stay highly involved and provide effective leadership vision, according to the report. “Working with global knowledge-based companies, we witness first-hand how virtual teams are more likely to take hold when the CIO is engaged in the process,” says Mark Livingston, senior vice president at Cognizant Business Consulting. “CIOs have the clout and the top-to-bottom perspective to enable business process change, weaving together collaborative business processes and platforms often based on cloud, social and mobile technologies to make work more productive and cost-effective.”

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54 percent

54 percent of respondents say their organization is moving toward a virtual work environment.

50 percent

50 percent of respondents say their organization needs to adopt a flexible work environment to attract talented employees.

61 percent

61 percent say their organization will take steps to improve collaboration among dispersed teams within the next 12 months.

53 percent

53 percent say, within the next three years, the physical dispersion of their organization's staff will make it essential to improve the capability to work virtually.

43 percent

43 percent say their CIO/head of IT is an evangelist for a more collaborative environment.

Top perceived advantages of a collaborative/virtual work environment (percent respondents):

Improved productivity (51 percent)Increased efficiency (50 percent)An environment conducive to innovation/new ideas (31 percent)Fast response to market events (28 percent)Reduced infrastructure costs through methods such as virtualization/cloud computing (24 percent)

44 percent

44 percent say that collaboration's positive value on productivity/competitiveness outweighs its risks.

45 percent

45 percent say their organization has policies/practices that facilitate the formation of cross-functional and dispersed teams.

78 percent

78 percent say their organization supports a virtual environment by providing employees with mobile tech tools.

Other top ways to support a virtual environment (percent respondents):

Providing remote access to e-mail (76 percent)Allowing remote access to the corporate network and servers (72 percent)Establishing a corporate portal/Intranet (63 percent)Video conferencing (59 percent)Providing IM capability (52 percent)

45 percent

45 percent of respondents say a cultural resistance to changing tradition is the biggest obstacle to creating a virtual work environment.

Other top obstacles (percent respondents):

Concern over data security (26 percent)Cost of implementation of collaborative technologies (25 percent)Lack of an effective virtual-work strategy (24 percent)Lack of interest at the executive level (18 percent)

49 percent

49 percent of respondents say innovation is “extremely important” to their organizations.

Other priorities (percent respondents):

Productivity (47 percent)Retention of high-quality talent (44 percent)Recruitment of high-quality talent (43 percent)

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