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12 Lessons on Leadership: Real Stories of Risk and Change

By Dennis McCafferty on 2011-05-10


If you could gather together in the same room 12 legendary leaders -- including the mayor of New York City, the world’s richest man, the superintendent of one of our nation’s most esteemed military institutions and several accomplished CEOs -- what would you do? If you’re like most of us, you’d want to pick their brains, right? Fortunately, the new book, No Fear of Failure: Real Stories of How Leaders Deal with Risk and Change (Jossey-Bass/available now) figuratively puts these very people in the same room for you. Authored by Gary Burnison, CEO of talent-management solutions firm Korn/Ferry, the book features one-on-one interviews with a dozen leaders to extract compelling nuggets of wisdom about failure, success and the many steps in between. As the book title implies, what may impress readers the most is not the tales of great accomplishments, but rather the perspectives on falling short of goals. “One of the amazing similarities these leaders share is a deep inner serenity that comes from accepting the inevitability of failure,” Burnison says. “Success instilled confidence in each of them, but their failures imparted wisdom. Unfortunately, humans cannot see the future; tragedies occur and failure happens. However, it’s not what you do at the moment of failure, it’s what you do after that counts.” Here are selected quotes from each interviewee, conveying 12 distinct takes on leadership:

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New York Mayor Mike Bloomberg on empowering teams:“You only get good people if you give them authority ... That doesn’t mean I’m always going to accept someone’s ideas, but that person has to know he’s part of it.”

Venture philanthropist Eli Broad on challenging leaders:“I want to be challenged. I’m one of those people who asks a lot of questions. You know, when the going gets tough, you need people like this.”

Indra Nooyi, PepsiCo chairman/CEO, on finding purpose:“We have to execute our purpose objectives in order to deliver performance. It is not performance and purpose. It is not performance or purpose. It is performance with purpose.”

Vicente Fox, former president of Mexico, on staying visible:“When I was president, I would go into the crowds and talk to people. I still do. I walk down the street. People come up to me. I am very accessible and very easy to reach.”

Lieutenant General Franklin L. “Buster” Hagenbeck, retired superintendent of West Point, on being accountable:“We teach (new officers) that as a commander, you are responsible for all your unit does or fails to do. That goes all the way to the top.”

Summerville, S.C, High School football coach John McKissick, the winningest coach in the sport, on pushing teams:“I believe in setting goals, and I believe in putting them a little out of reach, but never out of sight.”

Entrepreneur Carlos Slim, the world’s richest man, on discovering the value of work:“Work that is done well is not only a responsibility to one’s self and to society, it is also an emotional need.”

Liu Chuanzhi, co-founder/chairman of Lenovo Group, on delivering with integrity:“We cannot promise something that we cannot accomplish. Hence, ‘we do as we say’ or ‘deliver one’s commitment’ is paramount at Lenovo.”

Daniel Vasella, M.D., chairman of Novartis AG, on maintaining perspective:“First, you’re not here to take advantage, but rather to add. Second, you will not finish. Third, it is very important that the overall vision of what is being built be shared by several people over time.”

Drew Gilpin Faust, Harvard University president, on creating your own destiny:“Any life is an intersection of events and character and capacity, and, of course, events make all of us. But you also make events. And there is this intersection between who you are and what the world offers you.”

Olli-Pekka Kallasvuo, former president/CEO of Nokia, on facing failure:“Failure is a difficult concept because it is not black and white, although it might come down to a black-and-white situation.”

Anne Mulcahy, retired CEO of Xerox, on handing over leadership and saying goodbye:“You get here and it’s very hard to let it go. So there is a part of me that is struggling to let go and not have this thing be a part of my life that has defined my life for so long.”

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