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CIO Success: 10 Tactics for Strong Leadership

By Don Desiderato on 2010-08-18


As CIO, you are expected to innovate and build the business, while at the same time you're responsible for the nitty-gritty work of making sure that systems are running, hardware is kept up-to-date, long-term architecture strategy is being developed and executed, transformation programs are being rolled out, and proper governance around security and risk is being ensured. Whew! It's easy to fall into the trap of becoming the reactive CIO, digging deeply into every urgent IT issue that eats up your time and prevents you from doing the kind of "big picture" thinking that career success requires. You've probably tried some (or all) of these tricks of the trade: hiring a chief of staff; asking your executive assistant to schedule "think time" in your calendar; taking leadership training courses; starting lists; working late; canceling meetings. Read on for the 10 steps you can take to end this vicious cycle. Want to learn more? View the full feature article, A 10-Step Playbook For CIO Success. Don Desiderato is a principal at Novarica and a former CIO of Prudential Annuities.

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Run Your Shop Effectively

• Have a daily morning briefing on operational matters• Review key value metrics every day and know the status of overnight processing• Understand your main operational risks and issues

Reduce Expenses

• Incorporate cost-cutting into performance objectives• Constantly revisit consulting rate structures, software contracts and licenses• Keep ahead of obsolete systems, server consolidation, virtualization, workforce optimization, data center chargebacks and storage use.

Try Multisourcing

• Agility is a key strategic value • You can run as lean an operation as possible while still being able to react quickly to new initiatives• Offshore partners provide expert global advice

Deliver As Promised

• Set realistic expectations with business leaders• Continually deliver meaningful pieces of a project• Set honest metrics and be transparent about failures

Move at the Speed of Business

• Implement a culture of inclusion• Bring IT pros into the incubation stage of all business initiatives• Overcome business-side objections to having IT involved

Make Demand Management Transparent

• All the work the IT organization does should be known, approved and prioritized• Eliminate "gates" into the IT organization through which work is introduced• You should never hear the words "what are your folks working on?"

Be Engaged in the Business

• Go beyond discussing technical matters• Actively contribute ideas• Get your whole team to think this way, and job satisfaction will skyrocket

Use Business-Value Metrics

• Go beyond "five nines"• Include planning and strategy, architecture, delivery, operations, and quality assurance• Keep these metrics transparent across the organization

Ensure Continuous Improvement

• A "transformation program" implies an end to the project• Create a culture where innovation is rewarded• Make it clear that continuous improvement is the true goal

Have an Architecture Strategy

• Make the architecture blueprint widely known across IT and business• Embrace the natural tension between architects and programmers• Build an infrastructure upgrade strategy based on the mission of the business

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