CIO Insight Weekly Report, May 21, 2008
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Vendor Value Survey: Mid-Market
By Allan Alter
2007-11-15
Article Views: 1724
Article Rating: / 1
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Vendor Value Survey: Mid-Market - ' Loyalty ' (
Page 5 of 6 )
Loyalty
The ultimate test of a vendor is whether its customers wish to continue to do business with them, even if they were not locked in any way. Unlike the other rating questions, respondents answered simply "yes" or "no."
| Rank |
Vendor |
Score under $500M |
Score $500M or more |
Difference |
| 1 |
Hewlett Packard |
95% |
88% |
7% |
| 2 |
Dell |
90% |
87% |
3% |
| 2 |
VeriSign |
92% |
97% |
-5% |
| 4 |
Cisco Systems |
94% |
96% |
-2% |
| 4 |
Citrix Systems |
93% |
93% |
0% |
| 6 |
Research in Motion |
90% |
97% |
-7% |
| 7 |
McAfee |
90% |
91% |
-1% |
| 7 |
Symantec |
87% |
87% |
0% |
| 9 |
Adobe |
91% |
91% |
0% |
| 10 |
IBM |
89% |
87% |
2% |
| 11 |
Microsoft |
84% |
85% |
-1% |
| 12 |
Sun Microsystems |
77% |
91% |
-14% |
| 12 |
Verizon Wireless |
84% |
85% |
-1% |
| 14 |
Sprint Nextel* |
70% |
° |
° |
| 15 |
Oracle (including Hyperion) |
77% |
80% |
-3% |
| 16 |
Verizon Communications |
73% |
84% |
-11% |
| 17 |
AT&T (including Cingular) |
69% |
81% |
-12% |
*Not enough responents over $500 million selected Sprint Nextel to include
 Rate Lower Than 2006
 Rate Higher Than 2006
Next Page: Mid-Market: Worked with during the past 12 months
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