Vendor Value Survey: Mid-Market - ' Loyalty '
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Loyalty
The ultimate test of a vendor is whether its customers wish to continue to do business with them, even if they were not locked in any way. Unlike the other rating questions, respondents answered simply "yes" or "no."
| Rank |
Vendor |
Score under $500M |
Score $500M or more |
Difference |
| 1 |
Hewlett Packard |
95% |
88% |
7% |
| 2 |
Dell |
90% |
87% |
3% |
| 2 |
VeriSign |
92% |
97% |
-5% |
| 4 |
Cisco Systems |
94% |
96% |
-2% |
| 4 |
Citrix Systems |
93% |
93% |
0% |
| 6 |
Research in Motion |
90% |
97% |
-7% |
| 7 |
McAfee |
90% |
91% |
-1% |
| 7 |
Symantec |
87% |
87% |
0% |
| 9 |
Adobe |
91% |
91% |
0% |
| 10 |
IBM |
89% |
87% |
2% |
| 11 |
Microsoft |
84% |
85% |
-1% |
| 12 |
Sun Microsystems |
77% |
91% |
-14% |
| 12 |
Verizon Wireless |
84% |
85% |
-1% |
| 14 |
Sprint Nextel* |
70% |
° |
° |
| 15 |
Oracle (including Hyperion) |
77% |
80% |
-3% |
| 16 |
Verizon Communications |
73% |
84% |
-11% |
| 17 |
AT&T (including Cingular) |
69% |
81% |
-12% |
*Not enough responents over $500 million selected Sprint Nextel to include
Rate Lower Than 2006
Rate Higher Than 2006
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