Help Wanted—Diplomats Only Need Apply - ' IT struggles to support '
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the marketing, human resources and sales functions.">
Finding 7. The problem children of process improvement: IT struggles to support the marketing, human resources and sales functions.
These three departments, the most difficult for IT to support, are also among the least automated. What's holding them up? Seventy-six percent say the processes in these areas are not clearly defined, while 43 and 42 percent, respectively, say the business unit has been uncooperative, or cite budget limitations. Limited resources probably are why HR departments are difficult to support: Only 27 percent think improving HR processes is a priority. Our data also raises another red flag: the slow pace of change in manufacturing and production. Forty-six percent say there has been no change in that department's business processes. That bodes poorly for manufacturing innovation.
Research Guide:
Finding 1: Improving business processes is the top priority for many IT executives, especially at small and midsize companies.
Finding 2: Although process improvement is a priority, the pace of change is moderate.
Finding 3: Business process software and services often fail to meet expectations.
Finding 4: New integration technologies are starting to displace older enterprise applications.
Finding 5: Much more can be done to automate business processes.
Finding 6: Coordination between departments, not IT's working relationship with departments, is the major stumbling block to BPI.
Finding 7: IT struggles to support the marketing, human resources and sales functions.
Read our previous surveys on process improvement:
Top Trends 2006: The Pursuit of the Frictionless Business Platform
Necessity Is the Mother of Velocity
Focusing IT on Innovation Will Come Back Into Vogue
Mobile Devices Will Become Strategic Necessities
Mobility + Collaboration = Productivity
Process Management Revs Up
The Real-Time Enterprise 2003: Can You Keep Up With Business Change?
Business Process Management
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