July 2006 Survey: IT Value, Productivity Metrics Still Not Trustworthy - ' Skepticism about ROI and '
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business value metrics remains high.">
Finding 3: Skepticism about ROI and business value metrics remains high.
Is that why so many companies don't measure value? Most companies still find it a struggle to measure ROI—in other words, quantify IT's business value in dollars. But whether they measure in dollars or look at other forms of value, about half of respondents, be they IT executives or business executives, say their metrics don't completely capture IT's value, or are skeptical about the accuracy of the numbers.
Research Guide:
Finding 1: Only six out of ten companies measure the business value of IT.
Finding 2: Do CIOs measure business value often enough?
Finding 3: Skepticism about ROI and business value metrics remains high.
Finding 4: IT executives exaggerate IT's impact on productivity.
Finding 5: How best to measure IT's value?
Finding 6: Many technologies and IT services are meeting, and even exceeding, their business value expectations.
Read our previous surveys on ROI and business value:
ROI 2004: How Well Do You Work with the Business?
ROI 2003: Do You Have Any Faith In Your ROI Numbers?
ROI 2002: How Do CIOs Figure ROI?
Related stories:
Roundtable: The Trouble With ROI
Howard Rubin: How to Measure IT Value
Christopher Gardner and Ray Trotta: How to Determine the Value of a Project
What Does Wall Street Think of Your Technology?
Next page: IT executives exaggerate IT's impact on productivity.
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