October 2006 Business Process Improvement Survey: Creating Smarter, Faster, Cheaper Processes is IT - ' Although process improvement is '
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a priority, the pace of change is moderate.">
Finding 2. Although process improvement is a priority, the pace of change is moderate.
Companies rarely seek to radically re-engineer their business processes. Except for IT and customer service, 30 percent or less of departments are undergoing large-scale changes at this time. One red flag: The pace of change is slowest in engineering and manufacturing. That does not bode well for innovation or the health of the manufacturing sector. IT executives feel their own department is undergoing the greatest change. Whether objective fact or subjective feeling, it underscores the enormous changes that our August IT Organization survey revealed. We also found that the corporate IT department is actively involved in process change in most departments, though again not as much as in 2002—a surprising finding, given how centralized corporate IT has become.
Research Guide:
Finding 1: Improving business processes is the top priority for many IT executives, especially at small and midsize companies.
Finding 2: Although process improvement is a priority, the pace of change is moderate.
Read our previous surveys on process improvement:
Top Trends 2006: The Pursuit of the Frictionless Business Platform
Necessity is the Mother of Velocity
Focusing IT on Innovation Will Come Back Into Vogue
Mobile Devices Will Become Strategic Necessities
Mobility + Collaboration = Productivity
Process Management Revs Up
The Real-Time Enterprise 2003: Can You Keep Up With Business Change? (July 2003)
Business Process Management (August 2002)
Related stories:
GM Pens IT-Buying Bible
What's Driving Toyota?
Strategic Technology: Product Lifecycle Management Moves Ahead (July 2006)
Business Process Modeling: A Model Student (March 2004)
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