Finding 2. Although process improvement is a priority, the pace of change is moderate.
Companies rarely seek to radically re-engineer their business processes. Except for IT and customer service, 30 percent or less of departments are undergoing large-scale changes at this time. One red flag: The pace of change is slowest in engineering and manufacturing. That does not bode well for innovation or the health of the manufacturing sector. IT executives feel their own department is undergoing the greatest change. Whether objective fact or subjective feeling, it underscores the enormous changes that our August IT Organization survey revealed. We also found that the corporate IT department is actively involved in process change in most departments, though again not as much as in 2002—a surprising finding, given how centralized corporate IT has become.

Resource Library:

Research Guide:

Business Process Modeling: A Model Student (March 2004)

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