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The Road Less Traveled: Merrill Lynch & Co.



By Jeffrey Rothfeder
2004-03-01
Article Views: 9529
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  Table of Contents:
  1. The Road Less Traveled: Merrill Lynch & Co.
  2. ' Page 2 '
  3. ' Page 3 '
  4. ' Page 4 '
  5. ' Page 5 '
  6. ' Resources '

The orders couldn't have been clearer: Slash the human resources budget effective immediately. But instead of following the standard route to savings of 20 percent or so by outsourcing, Merrill Lynch's HR execs built their own call center, and cut overhea

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Resources

Websites

www.outsourcing.com
Site of the Outsourcing Institute, a professional association that offers information and advice about outsourcing.

www.outsourcing- center.com
The Outsourcing Center offers an outsourcing portal with research and numerous links.

www.wipro.com/ insights/outsourcing.htm
A series of white papers on outsourcing from Wipro Technologies.

Report

CIO Update: The CIO's Larger Role in Offshore BPO Decisions
By Rebecca Scholl
Gartner Inc.
October 15, 2003

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