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And You Thought You Had Data Problems?

By Don Reisinger on 2010-10-26


The U.S. Government is having a serious problem with its IT data infrastructure. In fact, it loses billions of dollars each year due to its inability to manage data, train employees, and provide workers the information they need to be the most productive in their jobs, according to a study conducted by MeriTalk, an online network for the government IT community. The report, "Uncle Sam's Lost and Found," was sponsored by Google and DLT Solutions, a value-added reseller of government IT services and solutions. The report is based on an online survey of 300 Federal employees conducted by MeriTalk in July 2010. The study estimates that the U.S. government loses $15.4 billion annually due to what MeriTalk calls "ineffective IT." Survey respondents site inefficient searches for documents in internal databases, poor cataloging of data, and ad hoc search tools as contributors to the ongoing problem. As with many private enterprises, the government is also faced with budget restrictions that may be hampering the ability to solve these issues. According to the report, only about one fifth of respondents say improving enterprise search functionality is a priority for their agency.

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The U.S. government loses a whopping $15.4 billion annually due to ineffective IT, according to the MeriTalk study "Uncle Sam's Lost and Found."

Respondents who are required to search for “internal Federal files” lose an average of more than one month of work per year due to “inefficient searches for documents in internal databases.”

Approximately 44% of respondents say that “significant” barriers in database searching make it difficult to find desired information in federal files.

Respondents on average search for files fives time each day with absolutely no knowledge of where these files might be.

Respondents fail to find what they’re looking for on 25% of all searches.

Only a small minority respondents believe their own knowledge of searching and databases is causing their productivity issues.

How data is cataloged is considered a major issue by about half of respondents.

Nearly half of respondents say that they have not received adequate training to properly maneuver their way around databases and IT systems.

Search tools across Federal agencies are vastly different, researchers said. In fact, 36% respondents say they use a combination of commercially available and/or in-house developed solutions.

Just over one fifth of respondents say their agencies make search efficiency a top priority.

Over the past year, MeriTalk found that only one-quarter of all government agencies have improved file management.

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