Some Technologies Provide Better Returns
Collaboration tools are a primary technology for successful BPI. Web services and mobility have shown significant BPI investment in the past three years, but they are not nearly as strong contributors to its success as collaboration tools, data integration or knowledge management (the last having the highest use-to-success ratio of any technology we asked about). But strangely enough, companies continue to increase their investments in Web services for BPI nearly as much as for any other technology. You'd be better off looking at technologies showing a high degree of success, such as the ones mentioned below, or business process modeling software, enterprise application integration tools or systems-development outsourcing services.