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Research Slideshow:
Big Bucks For Biz Apps

By Susan Nunziata on 2010-07-08


Large enterprises are spending "mucho dinero" when it comes to key business applications for their employees. These companies spent an average of $363 per employee on various biz apps, according to an exclusive CIO Insight survey of 295 executives responsible for budget decisions at organizations with more than 500 employees. See which apps took the biggest bite of budget pie in 2009. The results are part of our 2010 IT Investment Patterns study, designed and fielded by Ziff Davis Enterprise Research. The IT Investment Patterns study was conducted online between May 5 and June 1, 2010. A total of 695 respondents familiar with their organizations' budgetary and spending levels completed the survey. In addition to the 295 large-enterprise respondents, we also tallied results from 173 mid-sized businesses (50-499 employees). Results from the remaining small businesses, which have 49 employees or fewer, are not included in the study. You'll find the full IT Investment Trends report here.

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Spending Per Employee


These three business applications had the highest average spending per employee in 2009:
Engineering/development applications ($632)
ERP ($548)
Manufacturing ($463)

Spending on Engineering & Development Apps


In 2009, companies spent 10.9% more than was budgeted in 2009
55% have these budgeted for 2010

Spending on ERP Solutions


In 2009, companies spent 18.1% more than was budgeted in 2009
68% have these budgeted for 2010

Spending on Manufacturing Apps


In 2009, companies spent 5.8% more than was budgeted in 2009
48% have these budgeted for 2010

Other High-Priced Business Apps


Each has an average per-employee cost of more than $400:
HR ($446)
E-commerce ($437)
Facilities management ($414)

Spending On HR Apps


In 2009, companies spent 9.3% more than was budgeted in 2009
56% have these budgeted for 2010

Spending on E-Commerce Apps


In 2009, companies spent 7.5% more than was budgeted in 2009
52% have these budgeted for 2010

Spending on Facilities Management


In 2009, companies spent 4.5% more than was budgeted in 2009
44% have these budgeted for 2010

$300+ Biz App Costs (Average Per Employee)


BPM/BPI ($374)
Supply chain management ($370)
Knowledge management ($347)
SFA/CRM ($333)
Finance/accounting ($322)

More $300+ Biz App Costs (Average Per Employee)


Customer service ($317)
Inventory management ($316)
Content management ($316)
Lifecycle management ($309)
Compliance ($304)

Hot Apps For 2010 Budgets (Percent of Companies)


Average per-user cost: $276
BI/data mining (61%)
Collaboration apps (61%)
Desktop apps (59%)
Project management (59%)
Customer service (59%)

On The Budget For 2010 (Percent of Companies)


Document management (57%)
Knowledge management (57%)
SFA/CRM (56%)
BPM/BPI (55%)
Lifecycle management (54%)

But Wait… More Biz Apps Budgeted For 2010 (Percent of Companies)


Supply chain management (53%)
Finance/accounting (53%)
Inventory management (53%)
Content management (52%)
Compliance (50%)

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