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Customer Relationship Management 2001



By Terry Kirkpatrick


  Table of Contents:
  1. Customer Relationship Management 2001
  2. ' Overview '
  3. ' Verbatim '
  4. ' Research Results '
  5. ' Conclusion 01 '
  6. ' Conclusion 02 '
  7. ' Conclusion 03 '
  8. ' Conclusion 04 '
  9. ' Conclusion 05 '
  10. ' Summary '
  11. ' Methodology '

For the past few years, pundits have talked about customer-relationship management as the killer app of the Internet era.

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