FINDING 3
CIOs Lead Adoption, But Should Seek P&L Support

Non-IT officers remain largely on the periphery of the adoption process, but certain executives—particularly business-unit heads and CFOs—play crucial roles. That shouldn’t come as a surprise, as those executives are the ones most concerned with profit and loss.

And it explains why more than three-quarters of the CIOs surveyed say they expect no more than two years to pass before their investments break even, regardless of whether their goal is cost- or revenue-related. Most companies spend less than 10 percent of their IT budget on emerging tech. Yet, 12 percent allot 20 percent or more—a hefty amount considering most IT costs aren’t tied to technology purchases.