People on the go need to collaborate on the fly. Nearly all IT executives foresee a big boost in productivity ahead—not necessarily by giving more technology to individual workers but by providing it to groups that collaborate.

Since computer users often travel or work from home, mobile technology and collaborative technology go hand-in-hand, for nonprofessionals as much as for knowledge workers. CIOs will look for new and better ways to combine these two complementary technologies, since improving productivity remains a high priority.