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By Brian P. Watson on 2009-10-21
How closely does your company monitor and measure software adoption, post-implementation? When things go wrong, does IT get blamed?
Neochange, Sandhill Group and the Technology Services Industry Association (TSIA) recently surveyed 353 IT professionals to answer these and other questions about enterprise software adoption.
What they said might sound familiar to your own experience-or provide some important lessons.
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- Business impact is the key measure of software success.
- But still less than half actually measure "success".
- Effective usage is the dominant driver of business value.
- More than half the companies achieved less than 49% effective software usage.
- The C-level blames the IT shop for lack of software success.
- In reality, the challenges to success are a shared responsibility, but all can be led or influenced by IT.
- IT executives need to take charge as complexity increases.
- Underutilized software is still critical to competitiveness and innovation.
- Improved usage would impact the top and bottom lines.
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