Two to One Improvement

By CIOinsight  |  Posted 11-14-2007 Print Email

A look at how IT providers stack up in reliability, loyalty and value.

Last year's slide has been reversed: The 2006 Vendor Value Survey reported that by three to one, most companies' overall ratings declined instead of improved. This year, 23 vendors improved their scores while 10 fell. (The other vendors either had no change, or were not included in the 2006 survey.) Check Point Software and VeriSign were the big winners, with nine-point increases; SAP increased by seven points. But Palm, which gained nine points in 2006, surrendered most of that gain this year.

VendorOverall rating 2007Change from 2006Overall rating 2006
Accenture 47% 4 43%
Adobe 73% ° °
Apple 70% -3 73%
AT&T 49% -7 56%
Avaya 59% 1 58%
BellSouth 62% 5 57%
Business Objects 61% 5 56%
CA 52% 1 51%
Check Point Software 77% 9 68%
Cisco Systems 76% -1 77%
Citrix Systems 76% 2 74%
Cognos 51% -1 52%
Dell 76% 2 74%
Deloitte 56% ° °
EMC 71% 2 69%
Google 79% ° °
Hewlett Packard 79% 4 75%
IBM 66% 0 66%
McAfee 76% 6 70%
Microsoft 62% 3 59%
Motorola 68% -2 70%
Nortel Networks 58% -7 65%
Novell 60% 0 60%
Oracle (including Hyperion) 58% 2 56%
Palm 59% -8 67%
Qwest Communications 54% 5 49%
Red Hat 80% 3 77%
Research in Motion 77% 1 76%
SAP 64% 7 57%
Sprint Nextel 56% -1 57%
Sun Microsystems 65% 4 61%
SunGard 61% 7 54%
Symantec 69% 1 68%
T-Mobile 63% 6 57%
Trend Micro 75% -5 80%
VeriSign 79% 9 70%
Verizon Communications 54% 3 51%
Verizon Wireless 62% -3 65%
Total Average 65% 2 63%

Rate Lower Than 2006

Rate Higher Than 2006



 

Submit a Comment

Loading Comments...