Five Keys to Successful Use of Collaborative Tools

Don't Allow Anonymity: Chances for polite, productive collaboration are greater if users' names and reputations are on the line.

Managers Must Manage Collaboration, Too: Even in Wikipedia's free-flowing editing environment, super-users occasionally step in to resolve problems.

Dole Out Responsibility: A wiki-work ethic won't develop overnight, but you can speed the process along by giving users a clear stake in its growth.

Think Wiki: Encourage users to think about the many ways they collaborate—formally and informally—every day.

Think About What's Not Wiki: Not everything your company does is a candidate for collaboration. Set appropriate boundaries.

Source: Gartner

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