Technology - CIOInsight
Home arrow Technology arrow Page 7 - Technology: CRM
  Technology


Technology: CRM
By Gary Bolles
2002-11-02

Article Views: 21322
Article Rating:starstarstarstarstar / 0


  Table of Contents:
  1. Technology: CRM
  2. ' The Technology '
  3. ' Business Value '
  4. ' Standardization '
  5. ' Deployment '
  6. ' Strategic Profile'
  7. ' Sound the Alarm '

Rate This Article:
Poor Best
Add This Article To:
Technology: CRM - ' Sound the Alarm '
( Page 7 of 7 )

CRM implementations

Sound the Alarm

CRM implementations blow up for predictable reasons. Among the most common:

1 No fixed agreements with business managers and other constituents about what they need from the system.

Resource Library:

2 Unanticipated need to support additional devices such as hybrid PDAs.

3 No clear idea of how to pull all of the disparate sources of customer data into one place to provide a single view.

4 CRM connections to ERP applications don't support the ideal transfer of data.

Diagram by Jack Harris/Adapted with permission from Sienna Solutions, www.siennasolutions.com





Discuss Technology: CRM
 
>>> Be the FIRST to comment on this article!
 


 
 
>>> More Technology Articles          >>> More By Gary Bolles
 



 
 
FEATURED SPONSORED MESSAGE
 

    Free System Center Trial!

    Download the free System Center trial and see first-hand how it can help your company consolidate IT management tasks and optimize resources.


FEATURED SPONSORED MESSAGE

    Free Trial Download!

    Download SQL Server 2008 for a free trial and see how this global efficiency engine stores, sorts, mines, analyzes, reports, and manages any data -- and saves you time and money.

BIZTECH 3.0
By Brian P. Watson
CIOs and the Consumerization of IT

New advice on how CIOs should bring consumer-focused technologies into the enterprise.
CIO STRATEGY
The Perfect IT Book for the Business?

Parkinson needs a book that explains IT to the business. Got any suggestions?    

Google CIO on IT's Role in Corporate Culture
RECENT NEWS

KNOW IT ALL
By Tony Kontzer
Internet Addiction: A Mental Illness?

A leading psychiatric group doesn't think so. But maybe it should. 




Related Content

Articles Labs/How-To Multimedia
EDITORS' PICKS
 
 
LATEST STORIES
- IT's Top 10 Business Priorities for 2010
- Top 10 Tech Priorities for 2010
- Cloud Computing: Analyzing Business Expectat...
- Analyics at Work: Utilizing Analysts
- Back to IT`s Future

FEEDBACK


Ziff Davis Enterprise RSS Feeds
XML Get CIO Insight news delivered to your desktop with RSS.

Sponsored Links
  • Get Free BlackBerry® Enterprise Server Express
  • Cost-Saving, efficient VoIP solutions provided by CIMCO
  • Servers that cut energy costs by 95%? Cool.
  • Save time & money with Microsoft's cloud services.
  • Simplicity is Power. Start simplifying with Citrix.
  • Register for WES 2010 by March 26 and save $200.
  • One number. One voicemail. Sprint Mobile Integration.
  • CDW Healthcare offers the IT solutions you need.
  • FREE Sophos Encryption Tool: Encrypt, compress and share files easily.
    		•

    CIO Insight:  

    Issue Index | Contact Us | About | Advertise | Magazine Customer Service | Site Map

    Quick Links:  

    Enterprise Mobility Zone | Management Case Studies | Loyalty Programs | Term Sheet | Strategy Maps | Organizational Behavior | Net Present Value Calculator | Link to Us

    eWEEK Quick LInks

    Security:
    Network Security
    Entprise Networking
    Infrastructure Security
    How To: Data
    IT Security News
    Cheap Hack Blog
    Security Watch Blog
    Storage:
    Storage
    Cloud Storage
    Storage Virtualization
    Network Access Storage
    Storage Reviews
    Data Storage News
    How To: Storage
    Storage Station Blog
    Computing:
    Apple OSX
    Linux Systems
    Windows Vista
    Managed Print Services
    Cloud Computing
    PC Reviews
    Microsoft Watch Blog
    Apple Watch Blog
    Google Watch Blog
    Communications:
    VoIP Solutions
    Wireless Technology
    Messaging Software
    Web Services
    Mobile Applications
    Wireless News
    Mobile Reviews
    Apps & Development:
    Application Development
    SAAS
    Search Engines
    Database Software
    Web 2.0
    IT Project Management
    Emerging Tech Blog
    CIO Insight Blogs
    CIOs

    Vertical Markets:
    Federal Government IT
    Health Care IT
    Finance IT
    Mid-Market
    Channel Partners
    Careers Blog
    Value Added Resellers
    More eWeek Links:
    Green Computing
    Tech Knowledge Center
    Tech Newsletters
    Tech RSS Feeds
    White Papers
    Tech Podcasts
    Tech Videos
    Magazine Subscriptions
    Enterprise Websites:
    ZDE Home
    eWeek
    Baseline
    Channel Insider
    CIO Insight
    eSeminars
    eWeek Mid-Market
    Publish Online
    Web Buyers Guide
    Developer Websites:
    Dev Shed
    DeveloperShed
    ASP Free
    MS DevSource
    SEO Chat
    Codewalkers
    Tutorialized
    Scripts.com
    Dev Mechanic
    Dev Articles
    Web Hosters
    Dev Hardware
    Technology Websites:
    Device Forge
    Desktop Linux
    Linux Devices
    Windows for Devices
    TechDirect
    iGrep Search Engine
    PDF Zone
    Linux Watch

    Use of this site is governed by our Terms of Use and Privacy Policy
    Copyright ©1996-2010 Ziff Davis Enterprise Holdings Inc. All Rights Reserved. eWEEK and Spencer F. Katt are trademarks of Ziff Davis Enterprise Holdings, Inc. Reproduction in whole or in part in any form or medium without express written permission of Ziff Davis Enterprise Inc. is prohibited.
    eWeek is your best source for the latest Technology News.
    ZDE Cluster 12 hosted by Hostway.