IT Services Costs, Metrics, Benchmarking and Marketing
by Anthony F. Tardugno, Robert E. Matthews and Thomas R. DiPasquale. Prentice-Hall, 2000.
Scaling for E-Business: Technologies, Models, Performance, and Capacity Planning
by Daniel A. Menasce and Virgilio A. F. Almeida. Prentice-Hall, 2000.
Measuring eBusiness Success
by Bobby Cameron with Julie Meringer, Christopher Dawe and Emily Jastrzembski. Forrester Research Inc.